Mostly Music

Answers to common rental questions, timing, and extensions.

Rentals

Troubleshooting filters, DRM, and playback.

Filters & Technical

Shipping times, tracking, and delivery issues.

Shipping & Tracking

Managing your account and accessing purchases.

Accounts & Access

Billing & Payments

Help with music files, booklets, and USB playback.

Music & USB

Licensing and timing for group screenings.

Group Showings

International currency, shipping, and customs.

International

It looks like your browser isn’t allowing DRM-protected playback. Please try these quick steps:. Make sure you’re using Microsoft Edge (not Chrome or another browser). In Edge, open this link: edge://settings/content/protectedContent→ Turn on both op

<h3 data-start="268" data-end="315" id="isPasted">&#x1FA9F; DRM Playback Help &#x2013; Windows (Edge)</h3>It looks like your browser isn&#x2019;t allowing DRM-protected playback. Please try these quick steps:<ol data-start="413" data-end="1005"><li data-start="413" data-end="492">Make sure you&#x2019;re using Microsoft Edge (not Chrome or another browser).</li><li data-start="493" data-end="694">In Edge, open this link: <code data-start="521" data-end="563">edge://settings/content/protectedContent</code> &#x2192; Turn on both options:<ul data-start="602" data-end="694"><li data-start="602" data-end="645">&#x201C;Allow sites to play protected content&#x201D;</li><li data-start="649" data-end="694">&#x201C;Allow identifiers for protected content&#x201D;</li></ul></li><li data-start="695" data-end="873">Disable any ad-blockers or privacy extensions &#x2014; they often block the DRM system. (You can also open an InPrivate window &#x2014; that disables extensions temporarily.)</li><li data-start="874" data-end="915">Close Edge completely and reopen it.</li><li data-start="916" data-end="1005">Test DRM playback here: <a data-start="943" data-end="1003" rel="noopener" target="_new">https://aka.ms/PlayReadyTest</a></li></ol>If that Microsoft test video doesn&#x2019;t play, something on your device is blocking protected playback. Once fixed, your Mostly Music video will play normally.<hr data-start="1166" data-end="1169"><h3 data-start="1171" data-end="1234" id="-drm-playback-help--macos--iphone--ipad-safari">&#x1F34E; DRM Playback Help &#x2013; macOS / iPhone / iPad (Safari)</h3>Your browser must allow protected playback for the video to work. Please try these steps:<ol data-start="1326" data-end="1829"><li data-start="1326" data-end="1397">Make sure you&#x2019;re using Safari (not Chrome or another browser).</li><li data-start="1398" data-end="1484">In Safari, go to Settings &#x25B8; Websites &#x25B8; Auto-Play &#x2192; set &#x201C;Allow All Auto-Play.&#x201D;</li><li data-start="1485" data-end="1585">Go to Settings &#x25B8; Advanced &#x2192; enable &#x201C;Internet Plug-ins: Allow websites to use plug-ins.&#x201D;</li><li data-start="1586" data-end="1767">Disable any content blockers (ad-blockers or screen recorders can block DRM).<ul data-start="1676" data-end="1767"><li data-start="1676" data-end="1767">On iPhone/iPad, go to Settings &#x25B8; Safari &#x25B8; Extensions and temporarily turn them off.</li></ul></li><li data-start="1768" data-end="1829">Close Safari fully and reopen it, then retry your video.</li></ol>If it still doesn&#x2019;t play, make sure your iOS/macOS is updated &#x2014; Safari DRM support updates with system updates.<hr data-start="1946" data-end="1949"><h3 data-start="1951" data-end="2011" id="-drm-playback-help--android-chrome-or-firefox">&#x1F916; DRM Playback Help &#x2013; Android (Chrome or Firefox)</h3>Please make sure you&#x2019;re using your device&#x2019;s native browser &#x2014; Chrome or Firefox. Then try the following:<ol data-start="2121" data-end="2592"><li data-start="2121" data-end="2192">Update your browser to the latest version from the Play Store.</li><li data-start="2193" data-end="2351">In Chrome:<ul data-start="2212" data-end="2351"><li data-start="2212" data-end="2281">Tap the 3 dots &#x25B8; Settings &#x25B8; Site settings &#x25B8; Protected content</li><li data-start="2285" data-end="2351">Make sure &#x201C;Sites can play protected content&#x201D; is turned ON.</li></ul></li><li data-start="2352" data-end="2431">Disable any ad-blockers, VPNs, or privacy apps, as they can block DRM.</li><li data-start="2432" data-end="2476">Try again after restarting the browser.</li><li data-start="2477" data-end="2592">Still not working? Try switching to Firefox (it sometimes handles DRM better on certain Android versions).</li></ol>If both browsers fail, a system-level setting or security app is blocking DRM playback. Once enabled, your Mostly Music video will load normally.