I do not recognize this chargeUpdated a month ago

Here is what was ordered: {{ticket.order.number}} — {{ticket.order.line_items}} on {{ticket.order.created_at}} for {{ticket.order.total_price}}. Sometimes a family member places an order on the same card. If you want a refund, we can process it directly. If you opened a bank dispute, please rescind it; once it clears we will refund you.