Mostly Music

How long do rentals last?

Does Shabbos or Yom Tov count toward my rental?

When does my rental timer start?

Do you offer 48-hour rentals?

My rental expired before I could watch

I lost time while fixing my filter

Can I get a rental extension?

Succos 5786 - DRM Protected Videos Help Guide

Rentals

My filter blocks the video - what do I do?

What if my filter cannot be opened?

How do I know if my title is protected or legacy?

Video keeps buffering

Audio and video are out of sync

Subtitles are not appearing

Filters & Technical

When will my order ship?

Do you ship on Chol Hamoed or Purim/Tisha BAv?

How do I make sure my package arrives before Yom Tov?

Tracking says delivered, but I did not receive it

Tracking has not updated for days

Shipping & Tracking

I cannot log in to my account

My order is under the wrong email

Can you merge two accounts?

Accounts & Access

Why was my card declined?

Why do I see two charges?

Can I get an invoice or receipt?

I do not recognize this charge

Billing & Payments

Where can I find my music downloads?

Why is there no PDF booklet in my download?

If I buy a CD, do I get MP3s too?

How do I load songs into iTunes or a player?

My USB does not play in my car

Can I use your USB in a DVD player?

Music & USB

We paid for 25 viewers but had 40. What now?

Our group showing was delayed by tech issues

Group Showings

International currency and bank fees

International shipping and customs

International

DRM Browser Specific Help

Answers to common rental questions, timing, and extensions.

Troubleshooting filters, DRM, and playback.

Shipping times, tracking, and delivery issues.

Managing your account and accessing purchases.

Help with music files, booklets, and USB playback.

Licensing and timing for group screenings.

International currency, shipping, and customs.

It looks like your browser isn’t allowing DRM-protected playback. Please try these quick steps:. Make sure you’re using Microsoft Edge (not Chrome or another browser). In Edge, open this link: edge://settings/content/protectedContent→ Turn on both op

<h3 data-start="268" data-end="315" id="isPasted">&#x1FA9F; DRM Playback Help &#x2013; Windows (Edge)</h3>It looks like your browser isn&#x2019;t allowing DRM-protected playback. Please try these quick steps:<ol data-start="413" data-end="1005"><li data-start="413" data-end="492">Make sure you&#x2019;re using Microsoft Edge (not Chrome or another browser).</li><li data-start="493" data-end="694">In Edge, open this link: <code data-start="521" data-end="563">edge://settings/content/protectedContent</code> &#x2192; Turn on both options:<ul data-start="602" data-end="694"><li data-start="602" data-end="645">&#x201C;Allow sites to play protected content&#x201D;</li><li data-start="649" data-end="694">&#x201C;Allow identifiers for protected content&#x201D;</li></ul></li><li data-start="695" data-end="873">Disable any ad-blockers or privacy extensions &#x2014; they often block the DRM system. (You can also open an InPrivate window &#x2014; that disables extensions temporarily.)</li><li data-start="874" data-end="915">Close Edge completely and reopen it.</li><li data-start="916" data-end="1005">Test DRM playback here: <a data-start="943" data-end="1003" rel="noopener" target="_new">https://aka.ms/PlayReadyTest</a></li></ol>If that Microsoft test video doesn&#x2019;t play, something on your device is blocking protected playback. Once fixed, your Mostly Music video will play normally.<hr data-start="1166" data-end="1169"><h3 data-start="1171" data-end="1234" id="-drm-playback-help--macos--iphone--ipad-safari">&#x1F34E; DRM Playback Help &#x2013; macOS / iPhone / iPad (Safari)</h3>Your browser must allow protected playback for the video to work. Please try these steps:<ol data-start="1326" data-end="1829"><li data-start="1326" data-end="1397">Make sure you&#x2019;re using Safari (not Chrome or another browser).</li><li data-start="1398" data-end="1484">In Safari, go to Settings &#x25B8; Websites &#x25B8; Auto-Play &#x2192; set &#x201C;Allow All Auto-Play.&#x201D;</li><li data-start="1485" data-end="1585">Go to Settings &#x25B8; Advanced &#x2192; enable &#x201C;Internet Plug-ins: Allow websites to use plug-ins.&#x201D;</li><li data-start="1586" data-end="1767">Disable any content blockers (ad-blockers or screen recorders can block DRM).<ul data-start="1676" data-end="1767"><li data-start="1676" data-end="1767">On iPhone/iPad, go to Settings &#x25B8; Safari &#x25B8; Extensions and temporarily turn them off.</li></ul></li><li data-start="1768" data-end="1829">Close Safari fully and reopen it, then retry your video.</li></ol>If it still doesn&#x2019;t play, make sure your iOS/macOS is updated &#x2014; Safari DRM support updates with system updates.<hr data-start="1946" data-end="1949"><h3 data-start="1951" data-end="2011" id="-drm-playback-help--android-chrome-or-firefox">&#x1F916; DRM Playback Help &#x2013; Android (Chrome or Firefox)</h3>Please make sure you&#x2019;re using your device&#x2019;s native browser &#x2014; Chrome or Firefox. Then try the following:<ol data-start="2121" data-end="2592"><li data-start="2121" data-end="2192">Update your browser to the latest version from the Play Store.</li><li data-start="2193" data-end="2351">In Chrome:<ul data-start="2212" data-end="2351"><li data-start="2212" data-end="2281">Tap the 3 dots &#x25B8; Settings &#x25B8; Site settings &#x25B8; Protected content</li><li data-start="2285" data-end="2351">Make sure &#x201C;Sites can play protected content&#x201D; is turned ON.</li></ul></li><li data-start="2352" data-end="2431">Disable any ad-blockers, VPNs, or privacy apps, as they can block DRM.</li><li data-start="2432" data-end="2476">Try again after restarting the browser.</li><li data-start="2477" data-end="2592">Still not working? Try switching to Firefox (it sometimes handles DRM better on certain Android versions).</li></ol>If both browsers fail, a system-level setting or security app is blocking DRM playback. Once enabled, your Mostly Music video will load normally.

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