We will add extra viewers and can discuss a discount.

Thanks for the honesty. We will add the extra viewers to your license and can sometimes offer a discount for larger groups. Tell us the total count and we will adjust.

We paid for 25 viewers but had 40. What now?

If your showing was delayed due to technical issues, we can extend it at no charge so you can complete the event without stress.

Our group showing was delayed by tech issues

Mostly Music

Licensing and timing for group screenings.

Group Showings

How long do rentals last?

Does Shabbos or Yom Tov count toward my rental?

When does my rental timer start?

Do you offer 48-hour rentals?

My rental expired before I could watch

I lost time while fixing my filter

Can I get a rental extension?

Succos 5786 - DRM Protected Videos Help Guide

Rentals

My filter blocks the video - what do I do?

What if my filter cannot be opened?

How do I know if my title is protected or legacy?

Video keeps buffering

Audio and video are out of sync

Subtitles are not appearing

Filters & Technical

When will my order ship?

Do you ship on Chol Hamoed or Purim/Tisha BAv?

How do I make sure my package arrives before Yom Tov?

Tracking says delivered, but I did not receive it

Tracking has not updated for days

Shipping & Tracking

I cannot log in to my account

My order is under the wrong email

Can you merge two accounts?

Accounts & Access

Why was my card declined?

Why do I see two charges?

Can I get an invoice or receipt?

I do not recognize this charge

Billing & Payments

Where can I find my music downloads?

Why is there no PDF booklet in my download?

If I buy a CD, do I get MP3s too?

How do I load songs into iTunes or a player?

My USB does not play in my car

Can I use your USB in a DVD player?

Music & USB

International currency and bank fees

International shipping and customs

International

DRM Browser Specific Help