Physical orders typically ship in 1-2 business days. You will receive tracking by email. US delivery is usually 3-7 business days. International timing depends on customs. US orders over 50 dollars ship free.

When will my order ship?

We do not ship on Chol Hamoed or on Purim/Tisha BAv. Before each Yom Tov we post a cutoff (for example: Order by Monday 12 PM EST). Orders after the cutoff ship after Yom Tov. Digital orders are delivered instantly.

Do you ship on Chol Hamoed or Purim/Tisha BAv?

Before each Yom Tov we post a shipping cutoff (for example: Order by Monday 12 PM EST). Ordering early is the best way to avoid carrier delays. Digital orders are always instant.

How do I make sure my package arrives before Yom Tov?

Check around your property and with neighbors.

Carriers sometimes scan delivered early. Please check with household members and neighbors and around the property. If it does not appear within 24 hours, contact us and we will take next steps.

Tracking says delivered, but I did not receive it

We can open a claim or send a replacement.

Carrier scans can be missed. If there is no movement for several days, we can open a claim. If you prefer, we can arrange a replacement now. Tell us your order number and preference.

Tracking has not updated for days

Mostly Music

Shipping times, tracking, and delivery issues.

Shipping & Tracking

How long do rentals last?

Does Shabbos or Yom Tov count toward my rental?

When does my rental timer start?

Do you offer 48-hour rentals?

My rental expired before I could watch

I lost time while fixing my filter

Can I get a rental extension?

Succos 5786 - DRM Protected Videos Help Guide

Rentals

My filter blocks the video - what do I do?

What if my filter cannot be opened?

How do I know if my title is protected or legacy?

Video keeps buffering

Audio and video are out of sync

Subtitles are not appearing

Filters & Technical

I cannot log in to my account

My order is under the wrong email

Can you merge two accounts?

Accounts & Access

Why was my card declined?

Why do I see two charges?

Can I get an invoice or receipt?

I do not recognize this charge

Billing & Payments

Where can I find my music downloads?

Why is there no PDF booklet in my download?

If I buy a CD, do I get MP3s too?

How do I load songs into iTunes or a player?

My USB does not play in my car

Can I use your USB in a DVD player?

Music & USB

We paid for 25 viewers but had 40. What now?

Our group showing was delayed by tech issues

Group Showings

International currency and bank fees

International shipping and customs

International

DRM Browser Specific Help