Rentals are available for 24h, 48h, or 3 days depending on the product.

Rentals are available for 24 hours, 48 hours, or 3 days (72 hours), depending on the product. The rental timer starts when your order is placed. If you are unsure which you purchased, share your order number and we will confirm.

How long do rentals last?

Yes, the rental time counts continuously, including Shabbos and Yom Tov. If you run into a timing conflict, contact us and we can extend the rental when reasonable.

Does Shabbos or Yom Tov count toward my rental?

The timer begins when the order is placed.

Your rental time begins at the moment your order is placed. We may explore options in the future to start from first play, but for now it starts at purchase.

When does my rental timer start?

Yes, some products are configured as 48-hour rentals. The product page indicates the rental length. If you need more time, reach out and we can usually extend.

Do you offer 48-hour rentals?

If your rental expired before you could watch due to filter setup, technical issues, or schedule conflicts, contact us with your order number. We can usually extend or reset your rental so you do not lose out.

My rental expired before I could watch

If you lost time during filter troubleshooting and were able to watch afterward, we will extend your rental so you get your full window. Share your order number and we will help.

I lost time while fixing my filter

Yes. We can typically extend a rental if you had filter issues, technical delays, or reasonable schedule conflicts. Tell us the title and your order number and we will extend it.

Can I get a rental extension?

<p>&#x1F3A5; Welcome to Protected Playback!<br>&#xA0;<br>&#xA0;Mostly Music has upgraded to a next-level secure video system (DRM) &#x2014; the same protection used by major streaming platforms. This ensures smoother playback and keeps our producers&#x2019; hard work safe and respected.</p><h2 id="-where-to-watch">&#x1F510; Where to Watch</h2><p>Your account now has two sections:<br>&#xA0;<br>&#xA0;- Digital Library &#x2192; for your regular rentals and purchases<br>&#xA0;- Protected Videos &#x2192; for the new DRM-protected titles (including most Succos 5786 releases)<br>&#xA0;<br>&#xA0;After renting a protected video, it can take up to one minute to appear in the &#x201C;Protected Videos&#x201D; tab.<br>&#xA0;&#x1F449; If it doesn&#x2019;t show right away, wait a few seconds, then refresh the page.</p><h2 id="-supported-browsers">&#x1F310; Supported Browsers</h2><p>Protected playback works only on the approved browsers listed below. If you use a different one, you&#x2019;ll likely see a blank screen or &#x201C;playback restricted&#x201D; message.<br>&#xA0;<br>&#xA0;Device | Browser you must use<br>&#xA0;-------|----------------------<br>&#xA0;Windows PC / Laptop | Microsoft Edge<br>&#xA0;Android phone / tablet | Google Chrome or Firefox<br>&#xA0;iPhone / iPad / Mac | Safari<br>&#xA0;<br>&#xA0;&#x1F6AB; Other browsers (Brave, Opera, DuckDuckGo, or in-app browsers like WhatsApp or Gmail) will not work.</p><h2 id="&#xFE0F;-quick-tips">&#x2699;&#xFE0F; Quick Tips</h2><p>- If the video won&#x2019;t start: Refresh once after you land on the page.<br>&#xA0;- If it says &#x201C;Playback restricted&#x201D; or stays blank: Double-check you&#x2019;re using the correct browser.<br>&#xA0;- If it still doesn&#x2019;t show: Log out, log back in, and re-open the Protected Videos tab.<br>&#xA0;- Mobile users: Always open the page directly in Safari, Chrome, or Firefox (not through links inside other apps).<br>&#xA0;- Patience pays off: It can take a short moment after rental for the video to appear.</p><h2 id="-common-questions">&#x1F4AC; Common Questions</h2><p>Why can&#x2019;t I cast it to my TV?<br>&#xA0;For security reasons, casting, screen sharing, and mirroring are disabled on protected titles.<br>&#xA0;<br>&#xA0;Can I download it?<br>&#xA0;No &#x2014; protected titles are streamed only through the secure player.<br>&#xA0;If you need an offline option, check out our Playbooks or USB options.</p><p><br>&#xA0;Why this change?<br>&#xA0;This upgrade prevents copying and ensures every producer and performer is properly compensated, allowing Mostly Music to continue bringing you the highest-quality frum entertainment.</p><h2 id="-quick-recap">&#x2728; Quick Recap</h2><p>&#x2705; Use the right browser (see chart above)<br>&#xA0;&#x2705; Wait up to one minute for new rentals to appear<br>&#xA0;&#x2705; Refresh once if needed<br>&#xA0;&#x2705; Watch safely and enjoy a smoother, more reliable viewing experience</p><p><br></p><p>If you require a deeper level of trouble shooting please refer to the browser specific troubleshooting guide <a href="https://mostlymusic-ur4wa60nmsb.gorgias.help/en-US/drm-browser-specific-help-2616686">HERE</a></p>

Succos 5786 - DRM Protected Videos Help Guide

Mostly Music

Answers to common rental questions, timing, and extensions.

Rentals

My filter blocks the video - what do I do?

What if my filter cannot be opened?

How do I know if my title is protected or legacy?

Video keeps buffering

Audio and video are out of sync

Subtitles are not appearing

Filters & Technical

When will my order ship?

Do you ship on Chol Hamoed or Purim/Tisha BAv?

How do I make sure my package arrives before Yom Tov?

Tracking says delivered, but I did not receive it

Tracking has not updated for days

Shipping & Tracking

I cannot log in to my account

My order is under the wrong email

Can you merge two accounts?

Accounts & Access

Why was my card declined?

Why do I see two charges?

Can I get an invoice or receipt?

I do not recognize this charge

Billing & Payments

Where can I find my music downloads?

Why is there no PDF booklet in my download?

If I buy a CD, do I get MP3s too?

How do I load songs into iTunes or a player?

My USB does not play in my car

Can I use your USB in a DVD player?

Music & USB

We paid for 25 viewers but had 40. What now?

Our group showing was delayed by tech issues

Group Showings

International currency and bank fees

International shipping and customs

International

DRM Browser Specific Help