Overview of what the Playjector is, whats included, and how it works as an offline rental device.

<h2 id="what-is-the-playjector">What is the Playjector?</h2><p>The Playjector is Mostly Musics exclusive portable projector preloaded with premium Jewish entertainment titles &#x2014; including many not available online. It provides a high-quality, fully offline viewing experience with minimal setup.</p><h2 id="does-the-playjector-require-wi-fi-or-internet">Does the Playjector require Wi-Fi or internet?</h2><p>No. The Playjector is 100% offline. There is no Wi-Fi, no browser, no app store, and no external connectivity.</p><h2 id="can-i-add-my-own-videos-or-apps">Can I add my own videos or apps?</h2><p>No. The device is locked into a secure environment and cannot accept outside media, apps, or inputs.</p><h2 id="whats-included-in-my-rental-kit">Whats included in my rental kit?</h2><ul><li>Playjector device</li><li>Remote control</li><li>Power adapter and cable</li><li>Adjustable screw-in mini stand</li><li>Protective carrying case</li><li>Bubble wrap (must be reused for the return)</li><li>Prepaid return shipping label</li><li>Round seal-for-return sticker</li></ul>

Playjector - General Questions

Details about how long the rental lasts, when it starts, and what happens if its late.

<h2 id="how-long-is-the-rental">How long is the rental?</h2><p>The standard Playjector rental period is 2 days.</p><h2 id="when-does-my-rental-begin">When does my rental begin?</h2><p>Your rental begins on the day the Playjector is delivered to you, not on the date of purchase.</p><h2 id="where-can-i-see-my-return-date">Where can I see my return date?</h2><p>Your &#x201C;Return By&#x201D; date appears on:</p><ul><li>Your packing slip inside the box</li><li>Your order confirmation email</li><li>A label on the outside or inside of the box</li><li>Your online order page in your Mostly Music account</li></ul><h2 id="what-happens-if-i-return-it-late">What happens if I return it late?</h2><p>Because the Playjector is scheduled for other renters, late returns may incur a daily late fee. If you anticipate a delay, please contact us before your due date to ask about an extension.</p>

Playjector - Rental Length & Timing

Explanation of Playjector pricing, group viewer minimums, and why it costs more than standard online streaming.

<h2 id="why-is-the-playjector-rental-more-expensive-than-online-streaming">Why is the Playjector rental more expensive than online streaming?</h2><p>The Playjector rental price includes:</p><ul><li>A physical device that must be prepared, shipped, and turned around between rentals</li><li>Group viewing rights for larger audiences (families, schools, shul programs, events)</li><li>Access to premium titles that may not be available as regular online rentals</li><li>Reliable offline playback with no buffering or Wi-Fi issues</li></ul><h2 id="how-do-viewer-packages-work-for-premium-titles">How do viewer packages work for premium titles?</h2><p>For premium, Playjector-only titles, pricing is based on:</p><ul><li>A per-viewer rate with a minimum viewer count (for example, 10 viewers)</li><li>Additional rental days charged at 25% of the minimum-day rate, regardless of actual viewer count</li></ul><h2 id="what-about-titles-that-are-also-available-online">What about titles that are also available online?</h2><p>For titles that are also available as online rentals, the per-viewer price may match the online rate, but the Playjector generally has a higher minimum viewer count.</p>

Playjector - Pricing & Viewer Packages

What the optional Protection Plan covers, what it does not cover, and when it makes sense to add it to your rental.

<h2 id="do-i-need-to-purchase-protection">Do I need to purchase Protection?</h2><p>The Protection Plan is optional but strongly recommended, especially for schools, shuls, and large family gatherings where accidents are more likely.</p><h2 id="what-does-protection-cover">What does Protection cover?</h2><p>If you purchase Protection, you are <strong>not responsible</strong> for:</p><ul><li>Accidental drops</li><li>A cracked lens</li><li>A lost or damaged remote</li><li>A damaged power adapter or cable</li><li>Cosmetic damage such as scratches or scuffs</li><li>Non-intentional malfunction of the device</li></ul><h2 id="what-is-not-covered-by-protection">What is not covered by Protection?</h2><p>Protection does <strong>not</strong> cover:</p><ul><li>A lost or stolen Playjector unit</li><li>Serious liquid damage</li><li>Intentional tampering, opening, or attempting to hack the device</li><li>Efforts to bypass security, or device locks</li><li>Late returns or failure to ship the device back</li></ul><h2 id="what-happens-if-i-decline-protection">What happens if I decline Protection?</h2><p>If you do not purchase Protection, you are responsible for the full repair or replacement cost of any lost or damaged components. A replacement fee chart is available upon request.</p>

Playjector - Protection Plan

Information about TAG approval of the Playjector device configuration and the distinction between device safety and content approval.

<h2 id="is-the-playjector-tag-approved">Is the Playjector TAG-approved?</h2><p><strong>Yes.</strong> The Playjector device, in its locked, offline configuration, is approved by TAG for device safety. This approval refers only to the way the hardware and software are configured - not to the specific content being watched, or the idea &#xA0;of video watching.</p><h2 id="what-exactly-does-tag-approval-cover">What exactly does TAG approval cover?</h2><p>TAG approval confirms that:</p><ul><li>No browser, app store, or apps are accessible</li><li>System settings are locked and cannot be changed by the end-user</li><li>The device operates fully offline</li></ul><h2 id="does-tag-approve-or-certify-the-content">Does TAG approve or certify the content?</h2><p>No. TAG approves only the device configuration, not the video content or the idea of watching videos. Content and hashkafic decisions remain the responsibility of each family, school, or organization.</p>

Playjector - TAG Approval

How to power on the Playjector, focus the image, use it with or without the remote, and why certain settings are locked.

<h2 id="how-do-i-power-on-the-playjector">How do I power on the Playjector?</h2><p>Press and hold the power button for 2-3 seconds until the device turns on. To power off, press and hold the same button again.</p><h2 id="should-i-plug-it-in-or-use-the-battery">Should I plug it in or use the battery?</h2><p>The Playjector has a built-in battery, but for longer showings we strongly recommend plugging in the power adapter to avoid interruptions.</p><h2 id="does-it-auto-focus">Does it auto-focus?</h2><p>Yes. The projector auto-focuses and auto-keystones automatically. Make sure you are not blocking the small autofocus sensor on the front of the unit.</p><h2 id="can-i-use-the-projector-without-the-remote">Can I use the projector without the remote?</h2><p>Yes. The physical buttons on the top of the device allow you to navigate menus, select a title, adjust volume, and power the unit on or off.</p><h2 id="why-cant-i-access-advanced-settings-or-apps">Why cant I access advanced settings or apps?</h2><p>All advanced settings are locked to protect the content, keep the device secure and offline. Only the Playjector home screen and preloaded titles are available.</p>

Playjector - Setup & Technical Questions

Common issues such as blurry image, video not playing, or remote not responding, and how to fix them.

<h2 id="the-image-is-blurry-what-should-i-do">The image is blurry. What should I do?</h2><p>Try the following:</p><ul><li>Move the projector slightly closer or further from the wall or screen</li><li>Make sure nothing is blocking the autofocus sensor</li><li>Restart the projector to let it refocus</li></ul><h2 id="the-video-wont-play">The video wont play.</h2><p>Please check:</p><ul><li>That the device is fully powered on (not just in sleep mode)</li><li>Try restarting the projector from the power button</li><li>Make sure you are selecting the title from the Playjector home screen</li></ul><h2 id="the-remote-is-not-responding">The remote is not responding.</h2><p>Try:</p><ul><li>Pointing the remote directly at the projectors front</li><li>Moving closer to the device</li><li>Using the physical buttons on top of the projector to navigate</li></ul>

Playjector - Troubleshooting

How to pack and return the Playjector, use the provided label and seal, and what to do if packaging is lost.

<h2 id="how-do-i-return-the-playjector">How do I return the Playjector?</h2><ol><li>Place the projector, remote, power adapter, and stand back into the carrying case.</li><li>Wrap the device using the same bubble wrap that came in the box.</li><li>Put everything back into the original shipping box.</li><li>Seal the box using the included round return sticker.</li><li>Attach the prepaid return shipping label.</li><li>Drop the box off at any UPS location (or as specified on the label).</li></ol><h2 id="do-i-need-to-keep-and-use-the-original-box">Do I need to keep and use the original box?</h2><p>Yes. The Playjector should be returned in the original box with the provided packaging. This helps prevent damage in transit and keeps the return process simple.</p><h2 id="what-if-i-lose-the-box-or-packaging">What if I lose the box or packaging?</h2><p>If the box or internal packaging is lost, please contact support. Replacement packaging or additional instructions may be required, and fees could apply if the device is not safely packed.</p><h2 id="can-i-extend-my-rental-instead-of-returning-on-the-due-date">Can I extend my rental instead of returning on the due date?</h2><p>In many cases, yes&#x2014;especially if the device is not already booked for another renter. Please contact us before your due date to request an extension.</p>

Playjector - Returns & Shipping

What to do if something arrives damaged, and who is responsible for loss or damage during the rental period.

<h2 id="what-if-something-arrives-damaged">What if something arrives damaged?</h2><p>If any part of your Playjector kit appears damaged on arrival, please contact support immediately and send photos within 2 hours of delivery. This helps us document the issue and ensure you are not held responsible for pre-existing damage.</p><h2 id="what-if-i-lose-an-accessory">What if I lose an accessory?</h2><p>Lost accessories such as the remote, stand, power adapter, or case may incur replacement fees unless you purchased Protection. A replacement fee chart is available upon request.</p><h2 id="what-if-the-projector-itself-is-lost-or-stolen">What if the projector itself is lost or stolen?</h2><p>The renter is responsible for the full replacement value of the Playjector if it is lost or stolen during the rental period. Protection may reduce or waive certain costs depending on the situation and terms.</p>

Playjector - Damage & Responsibility

Information about data privacy, offline operation, cancellations, and changing titles before shipment.

<h2 id="does-the-playjector-store-any-personal-information">Does the Playjector store any personal information?</h2><p>No. The device does not store or transmit personal user data.</p><h2 id="does-the-playjector-send-anything-online">Does the Playjector send anything online?</h2><p>No. The unit is completely offline and cannot connect to any network.</p><h2 id="what-is-forensic-watermarking">What is forensic watermarking?</h2><p>Some videos are protected with a forensic watermark that helps identify illegal copies if content is pirated. It does not store your personal data and does not affect how you watch the video.</p><h2 id="can-i-cancel-my-playjector-rental">Can I cancel my Playjector rental?</h2><p>If you cancel before the Playjector ships, you can usually receive a full refund. Once the device has shipped, rental fees apply even if the unit is not used.</p><h2 id="can-i-change-which-titles-are-preloaded-after-i-place-the-order">Can I change which titles are preloaded after I place the order?</h2><p>Title changes are only possible before the device ships. Once the Playjector is prepared and sent out, the content cannot be modified for that rental.</p>

Playjector